PRIVACY POLICY

PROGRESSIVE COMPUTER & BUSINESS CENTER (PC MELA)

Computer, IT & Digital Technology Services

Effective Date: 1 September 2015

We respect the privacy of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact us, purchase our products, or use our services.

WE based at Savar New Market, Savar, Dhaka, Bangladesh, and operates in the Computer, IT, CCTV, Networking, AI, IoT, and Digital Technology sectors.

Our parent organization, Progressive Computer & Business Center, started its journey in 2004,

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

We may collect:

1. Full name
2. Phone number
3. Email address
4. Billing address
5. Delivery address
6. Organization/company name
7. Business information
8. Information provided when requesting a quotation
9. Information provided when contacting customer support

Order Information

When you purchase a product or service, we may collect:

1. Product or service details
2. Order number
3. Invoice information
4. Warranty information
5. Product serial number
6. Delivery information
7. Payment status

Technical Information

When you use our website, certain technical information may be collected automatically, such as:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Website pages visited
6. Approximate access time
7. Referring website
8. Technical/log information

2. How We Collect Information

We may collect information when you:

1. Visit our website
2. Create an account, where available
3. Place an order
4. Request a quotation
5. Contact us
6. Submit a contact form
7. Request technical support
8. Request installation or maintenance
9. Subscribe to updates or promotional communications
10. Communicate with us through authorized channels
11. Visit our physical business location

We may also receive limited information from service providers involved in payment, delivery, hosting, communication, or other business operations.

3. How We Use Your Information

We may use collected information for legitimate business and service purposes, including:

Order Processing

To process orders, invoices, payments, delivery, warranty, and customer requests.

Customer Support

To respond to questions, complaints, technical support requests, and service inquiries.

Service Delivery

To provide Computer servicing, IT support, CCTV installation, Networking, AI, IoT, and other requested services.

Communication

To contact customers regarding:

1. Orders
2. Delivery
3. Warranty
4. Service updates
5. Technical issues
6. Quotations
7. Important account or transaction information

Business Improvement

We may use information to understand customer requirements and improve our products, services, website, and customer experience.

Security

Information may be used to protect our website, systems, customers, employees, and business from fraud, unauthorized access, abuse, or security threats.

Legal Compliance

We may process or disclose information where required to comply with applicable laws, regulations, legal processes, or lawful government requests.

4. Payment Information

Where online or electronic payment facilities are used, payment transactions may be processed by authorized payment service providers.

PC MELA may receive transaction-related information such as payment status, transaction reference, or payment confirmation.

We do not intend to store complete payment card details unless specifically required and lawfully permitted for the relevant service.

Customers should review the privacy policies of the applicable payment service provider before completing a transaction.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

1. Remember preferences
2. Maintain website functionality
3. Understand website usage
4. Improve performance
5. Analyze visitor activity
6. Support security features

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use analytics and similar technologies to understand how visitors use our website.

These tools may collect information such as:

1. Pages visited
2. Time spent on pages
3. Device type
4. Browser information
5. General geographic information
6. Website interaction data

Such information is primarily used in aggregated or statistical form to improve our website and services.

7. Marketing Communications

Where permitted and where appropriate consent or another lawful basis exists, we may send customers information about:

1. New products
2. Special offers
3. Technology updates
4. Services
5. Promotions
6. Company announcements

Customers may request to stop receiving non-essential marketing communications at any time.

Transaction-related and service-related communications may still be sent when necessary.

8. Sharing of Information

We do not sell or rent customers' personal information as a commercial product.

We may share necessary information with trusted third parties when required to provide services or operate our business.

These may include:

1. Payment service providers
2. Delivery and courier providers
3. IT and hosting service providers
4. Website service providers
5. Software/service providers
6. Authorized distributors or manufacturers for warranty purposes
7. Professional advisers
8. Government authorities where legally required

We aim to share only information that is reasonably necessary for the relevant purpose.

9. Warranty & Manufacturer Service

For warranty claims, repair, replacement, or manufacturer/distributor support, we may need to share relevant customer and product information with the authorized distributor, manufacturer, or service center.

This may include:

1. Customer name
2. Contact information
3. Invoice information
4. Product model
5. Serial number
6. Warranty information
7. Description of the problem

Only information reasonably required for the service will be shared.

10. CCTV & Security

For the security of our premises, employees, customers, products, and property, our physical locations may use CCTV or other security monitoring systems.

CCTV footage may be accessed by authorized personnel and may be disclosed to law enforcement or relevant authorities where legally required or necessary for security investigations.

CCTV footage is generally not used for marketing purposes.

11. Computer Repair & Customer Data

When a customer submits a Computer, laptop, storage device, DVR/NVR, server, or other electronic device for repair or servicing, the device may contain personal or business information.

Customers are responsible for backing up important data before submitting a device for service.

During legitimate technical work, technicians may need to access files, operating systems, settings, or storage devices to diagnose or repair a problem.

PC MELA will take reasonable measures to protect customer information; however, customers should understand that technical servicing may involve risks such as data loss, corruption, or device failure.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against:

1. Unauthorized access
2. Unauthorized disclosure
3. Loss
4. Misuse
5. Alteration
6. Destruction

However, no electronic transmission, website, computer system, or storage method can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect their own accounts, passwords, devices, and personal information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

1. Completing transactions
2. Providing warranties
3. Providing customer support
4. Maintaining business records
5. Resolving disputes
6. Preventing fraud
7. Complying with legal and accounting requirements

Retention periods may vary depending on the type and purpose of the information.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, manufacturers, payment providers, social media services, or other external websites.

PC MELA is not responsible for the privacy practices, content, security, or policies of third-party websites.

Customers should review the privacy policy of any third-party website before providing personal information.

15. Children's Privacy

Our website and services are not intentionally designed to collect personal information from children without appropriate authorization.

If we become aware that personal information has been collected from a child in circumstances where such collection is not appropriate, we will take reasonable steps to address the situation.

16. Business Customers & Institutional Data

For corporate, government, educational, healthcare, or other institutional customers, we may process business-related information necessary to provide products and services.

Where appropriate, separate contracts, purchase orders, service agreements, or confidentiality agreements may govern the handling of institutional information.

17. Your Privacy Choices

Depending on applicable law and circumstances, you may have rights regarding your personal information, including the ability to:

1. Request information about data we hold about you
2. Request correction of inaccurate information
3. Request deletion where legally applicable
4. Request limitation of certain processing
5. Object to certain uses
6. Withdraw consent where processing is based on consent
7. Opt out of non-essential marketing communications

Requests may be subject to verification and applicable legal requirements.

18. Data Correction

If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request correction.

We may request reasonable information to verify your identity before making changes to personal information.

19. Data Deletion Requests

Where legally applicable, customers may request deletion of their personal information.

However, certain information may need to be retained for:

1. Legal compliance
2. Tax and accounting requirements
3. Warranty records
4. Transaction records
5. Fraud prevention
6. Dispute resolution
7. Legitimate business purposes

Therefore, deletion may not always be possible immediately or completely.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

1. Changes in our services
2. Changes in technology
3. Changes in business practices
4. Changes in applicable laws or regulations
5. Improvements to our privacy practices

When changes are made, the updated policy will be published on our website with a revised Effective Date.

21. Legal Compliance

PC MELA will handle personal information in accordance with applicable laws and regulations of Bangladesh and other applicable legal requirements.

Where legally required, we may cooperate with government authorities, law enforcement agencies, courts, regulators, or other authorized bodies.

22. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

PROGRESSIVE COMPUTER & BUSINESS CENTER (PC MELA)

Computer | IT | CCTV | Networking | AI | IoT | Smart Technology

Location: 40-42, Savar New Market, Savar, Dhaka, Bangladesh

Parent Company: Progressive Computer & Business Center

Established: 2004

PRIVACY COMMITMENT

At PC MELA, we believe that trust is the foundation of technology service.

We are committed to handling customer information responsibly and taking reasonable steps to protect the privacy and security of the people and organizations we serve.

Your Data. Your Trust. Our Responsibility.