PROGRESSIVE COMPUTER & BUSINESS CENTER (PC MELA)

Computer, IT & Digital Technology Products and Services

Effective Date: 1 September 2026

Welcome to PC MELA. These Terms & Conditions govern the purchase of our Computer, IT, Networking, CCTV, AI, IoT, Digital Technology products and related services.

By purchasing our products or using our services, customers agree to comply with the terms and conditions stated below.

1. About Our Business

WE ARE, IT & Digital Technology service provider based at Savar New Market, Savar, Dhaka, Bangladesh.

Our parent organization, Progressive Computer & Business Center, started its journey in 2004, and PC MELA has been providing Computer and IT-related products and services since 2014.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website or promotional materials are accurate.

However:

1. Product specifications may change according to the manufacturer's latest version.
2. Product images may differ slightly from the actual product.
3. Product availability may change without prior notice.
4. Prices may change due to market conditions, import costs, exchange rates, taxes, or manufacturer pricing.
5. Accessories shown in product images may not always be included with the product.

Customers are encouraged to confirm the latest price, specification, warranty, and availability before placing an order.

3. Product Price

All product prices are subject to change without prior notice.

The final price applicable to an order will be the price confirmed by PC MELA at the time of purchase.

Additional charges may apply for:

1. Delivery
2. Installation
3. Configuration
4. Transportation
5. Customized services
6. Additional accessories
7. Government taxes or applicable charges

Where applicable, VAT, tax, delivery, or service charges will be communicated to the customer.

4. Orders

An order may be placed through our physical store, website, telephone, social media, or other authorized communication channels.

An order will be considered confirmed only after PC MELA confirms:

1. Product availability
2. Product price
3. Customer requirements
4. Delivery or collection arrangements
5. Payment requirements

PC MELA reserves the right to cancel or modify an order where a product is unavailable, incorrectly priced, discontinued, or affected by circumstances beyond our reasonable control.

5. Advance Payment

For certain products or customized orders, PC MELA may require partial or full advance payment.

Advance payment may be required for:

1. Customized Computer builds
2. Corporate orders
3. Bulk orders
4. Imported products
5. Special-order products
6. CCTV and Networking projects
7. AI/IoT projects
8. Products specifically purchased according to customer requirements

Once an order has been specially procured or customized, cancellation and refund may be subject to applicable costs and conditions.

6. Payment

Customers must complete payment according to the agreed payment terms.

We may accept payment through available authorized methods, including:

1. Cash
2. Bank transfer
3. Mobile financial services
4. Card payment
5. Other authorized payment methods

For credit sales or institutional purchases, separate written payment terms may apply.

7. Delivery

Delivery time depends on product availability, order quantity, location, payment confirmation, and other circumstances.

Estimated delivery times are not guaranteed unless specifically confirmed in writing.

Delivery may be delayed due to:

1. Transportation problems
2. Weather
3. Public holidays
4. Import/customs delays
5. Supplier delays
6. Technical issues
7. Natural disasters
8. Government restrictions
9. Other circumstances beyond our reasonable control

8. Product Inspection at Delivery

Customers are encouraged to inspect the product at the time of delivery or collection.

Customers should check:

1. Product model
2. Quantity
3. Physical condition
4. Accessories
5. Packaging
6. Visible damage

Any visible physical damage or missing item should be reported to PC MELA as soon as possible.

9. Warranty

Warranty coverage depends on the product, manufacturer, distributor, and applicable warranty policy.

Warranty may include:

1. Manufacturer Warranty
2. Distributor Warranty
3. Service Warranty
4. Replacement Warranty
5. Limited Warranty

Warranty terms will vary from product to product.

Unless specifically stated, warranty does not necessarily cover:

1. Physical damage
2. Liquid damage
3. Burn damage
4. Electrical surge or voltage damage
5. Unauthorized repair
6. Tampering
7. Broken seals
8. Accidental damage
9. Misuse
10. Improper installation
11. Damage caused by external devices
12. Damage caused by natural disasters

Customers should retain invoices, warranty cards, serial numbers, and other relevant documents.

10. Warranty Claim Procedure

To make a warranty claim, customers may be required to provide:

1. Original invoice
2. Warranty card, where applicable
3. Product serial number
4. Product/accessories
5. Description of the problem

The product may need to be inspected or tested by PC MELA, the authorized distributor, or the manufacturer.

Warranty processing time may vary depending on the product and service provider.

11. No Unauthorized Modification

Customers must not modify, open, repair, or alter a product during the applicable warranty period unless authorized.

Unauthorized modification may void the applicable warranty.

12. Computer Assembly & Custom PC

For customized Computer builds, customers are responsible for confirming their required specifications before final assembly.

Once a customized Computer has been assembled according to the customer's approved configuration, changes, cancellation, or return may be subject to applicable costs.

PC MELA is not responsible for performance issues caused by:

1. Incompatible third-party software
2. Unlicensed software
3. Customer-installed applications
4. Incorrect user configuration
5. External hardware
6. Internet/network problems
7. Malware or viruses

13. Software

Software supplied or installed by PC MELA must be properly licensed and used in accordance with the relevant software license terms.

Customers are responsible for maintaining valid licenses for software installed on their systems unless the license is explicitly included in the purchase.

PC MELA does not encourage or support the use of pirated or unauthorized software.

14. Data & Privacy

Customers are responsible for backing up their important data before submitting a Computer, laptop, storage device, server, DVR/NVR, or other device for repair or service.

PC MELA will take reasonable care during service; however, we cannot guarantee that customer data will remain intact during repair, formatting, operating system installation, storage replacement, or other technical work.

Customers should maintain independent backups of important data.

15. Repair & Service

Repair services may require diagnosis before the final repair cost can be determined.

A diagnostic or inspection charge may apply in certain cases.

If additional problems are discovered during repair, PC MELA may contact the customer for approval before proceeding with additional chargeable work.

16. CCTV, Networking, AI & IoT Projects

For installation and project-based services, the final cost may depend on:

1. Site survey
2. Number of devices
3. Cable length
4. Installation complexity
5. Equipment requirements
6. Civil/electrical work
7. Configuration requirements
8. Internet/network infrastructure
9. Customer-selected specifications

Additional work outside the agreed project scope may incur additional charges.

17. Installation

Installation charges may be separate from the product price unless explicitly stated otherwise.

Customers must provide reasonable access to the installation location and ensure that necessary electrical and network infrastructure is available.

Any civil, electrical, construction, drilling, ducting, painting, or other specialized work may be charged separately unless included in the quotation.

18. Returns & Exchanges

Returns and exchanges are subject to the specific product category, condition, warranty policy, manufacturer/distributor terms, and applicable law.

Products may not be eligible for return or exchange if they have been:

1. Used improperly
2. Physically damaged
3. Modified
4. Opened without authorization
5. Missing accessories
6. Missing original packaging
7. Damaged by electrical or liquid exposure

Special-order and customized products may have different return conditions.

19. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.

Any applicable delivery, service, customization, transaction, or other legitimate charges may be deducted where permitted.

Refunds will be processed in accordance with applicable law and the agreed transaction terms.

20. Corporate & Institutional Orders

Government, corporate, educational, healthcare, and other institutional customers may receive separate quotations and contractual terms.

For institutional orders, the following may be separately agreed:

1. Purchase Order
2. Payment schedule
3. Delivery schedule
4. Installation
5. Warranty
6. Service Level Agreement (SLA)
7. Maintenance
8. Tax/VAT documentation
9. After-sales support

Where a written agreement exists, the specific written agreement will govern the relevant transaction.

21. Customer Responsibilities

Customers are responsible for providing accurate information regarding:

1. Name
2. Contact information
3. Delivery address
4. Product requirements
5. Technical requirements
6. Installation requirements
7. Billing information

Customers must use products according to manufacturer instructions and applicable laws.

22. Intellectual Property

All website content, including:

1. Logo
2. Brand name
3. Text
4. Graphics
5. Images
6. Product descriptions
7. Design
8. Layout
9. Software or original materials

may be protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.

23. Website Information

We attempt to keep our website information accurate and updated.

However, technical errors, typographical errors, outdated information, product availability changes, or pricing errors may occasionally occur.

PC MELA reserves the right to correct such errors and update information when necessary.

24. Limitation of Liability

PC MELA will make reasonable efforts to provide quality products and services.

However, to the extent permitted by applicable law, PC MELA shall not be responsible for indirect or consequential losses arising from:

1. Loss of data
2. Loss of business
3. Loss of profit
4. Network interruption
5. Software failure
6. Third-party service failure
7. Internet service interruption
8. Force majeure events

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

25. Force Majeure

PC MELA will not be liable for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

1. Natural disasters
2. Fire
3. Flood
4. War
5. Civil disturbance
6. Government restrictions
7. Pandemic
8. Transportation disruption
9. Import restrictions
10. Supplier failure
11. Power or telecommunications disruption

26. Changes to Terms & Conditions

PC MELA may update these Terms & Conditions from time to time to reflect changes in our business, technology, services, or applicable requirements.

Updated terms will be published on our website with the revised effective date.

27. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Bangladesh.

Any dispute arising from a transaction or service should first be addressed through discussion and mutual resolution.

Where a dispute cannot be resolved amicably, the parties may seek appropriate legal remedies available under the applicable laws of Bangladesh.

28. Contact Us

For questions regarding these Terms & Conditions, products, warranty, returns, services, or orders, please contact us.

PROGRESSIVE COMPUTER & BUSINESS CENTER (PC MELA)

Computer | IT | CCTV | Networking | AI | IoT | Smart Technology

Location: 40-42, Savar New Market, Savar, Dhaka, Bangladesh

Parent Company: Progressive Computer & Business Center

Established: 2004

CUSTOMER SERVICE COMMITMENT

At PC MELA, our goal is to provide quality products, reliable technology solutions, transparent business practices, and professional customer service.

Technology You Can Trust.

Service You Can Depend On.

PC MELA — Your Technology Partnerd conditions